How do I cancel a lesson?
When do callout fees apply?
Call out fees are charged for any teaching which is not back-to back in the one location for under 3 hours. Call out fees are applicable to any conducting or group lesson for 1.25 hour or less with a minimum hour call out.
What if I want to cease tuition?
Four weeks’ notice before term-end is required if ceasing tuition. Cessation of lessons can only occur at the end of the term and payment is required for the full term. Instructions on how to cancel your account can be found in the FAQ section in the Members Area. We regularly have a waiting list or other students wanting to fill your spot, and every term turn away students because we can not accommodate their time preference, therefore full payment for the term is required if four weeks’ notice is not given. Thanks for your understanding in this regard.
When is the Drum/Percussion Concert and is it Compulsory to attend?
The drum and percussion concert is held annually in September and provides students with a performance opportunity. The amount of $30 is charged on your term 3 invoice irrespective if you are able to attend or not unless notice is provided in term 2. If you are unable to attend and do not want this charge applied to your account, you must log in to the BRH prior to the RSVP date and cancel your attendance. We welcome you to bring friends and family to watch. If you are part of one of our BRHYTHMIC Packages or Senior Tutor Package, the drum concert fee is included in your package.
How much is the enrolment fee?
There is an annual enrolment fee of $59 which is fully refundable to new students in the case where we are unable to accommodate your enrolment request within two weeks. The enrolment fee contributes to covering some of the costs associated with annual and ongoing administration and accounting fees. The enrolment fee is refunded to you when you cease tuition at BRHYTHMIC provided you give 4 weeks notice prior to the end of the term.
If you cancel your subscription for any reason, you will be required to pay the enrolment fee again if you choose to sign up again in the future.
How much are lessons?
All lesson rates can be found in our Programs and Packages. Tuition and Conducting rates are guided by the NSW Music Teachers Association.
Can I have a holiday or weekend lesson?
How does payment of lessons work?
We offer a subscription for 10 lessons per term. Each subscription is charged two weeks prior the following term.
Your ten lessons are valid from the date you start the subscription until the end of the school holidays (except the fourth term where all lessons must be taught before 31 December). Thereafter 10 lessons are scheduled each term until you cancel your subscription.
Parents are welcome to start a subscription and cancel at any time. Credit card payments are processed two weeks before the term starts and scheduling is completed during the two weeks prior to term starting. We do not offer individual invoices for lessons.
How many make up lessons can I have per term?
One. Make up lessons will be arranged where possible and are the responsibility of the student to arrange. One make up lesson per term is applicable. Make up lessons are valid for 10 weeks. If a student does not arrange for their make up lesson within ten weeks it will expire. All make up lessons must be made up by the end of Term 4. Make up lessons do not carry to the following school year. If the student is still owed a make up lesson at the end of the school year due to a cancellation by BRHYTHMIC, the credit for this lesson will be carried to their Term 1 invoice. No credits will be given on unredeemed make up lessons when the student has cancelled the lesson. Make up lessons will be conducted throughout the term depending on the availability of tutors and students. It is the student’s responsibility to book in make up lessons with their tutor. BRHYTHMIC will contact students to arrange make up lessons for lessons that we have cancelled by us. BRHYTHMIC also offers a substitute tutor if you tutor is away.
What if I forget my lesson or I don’t show up?
Students that do not turn up to their lesson without 24h notice will be charged the full lesson rate and are not made up at a later time.
Can I get a refund for lessons?
All fees are non refundable.
What is in a starter pack?
BRHYTHMIC sells starter packs for new students who do not purchase a subscription package that includes a free starter pack. You can order one or see what is in your starter pack, check it out here.
What school term dates does BRHYTHMIC tutor?
BRHYTHMIC operates as per the NSW public school terms. See the BRHYTHMIC Calendar. Lessons are not held in school holidays (unless by special request, see: HOLIDAY LESSONS in T&Cs) or on public holidays or pupil free days. Most schools have student free days on the first Monday of terms 1, 2 & 3.
Can I have a BRHYTHMIC Package at school?
So long as it is ok with your school, you can absolutely have a BRHYTHMIC Package and choose to have your lessons at school. You are required to get permission from your school.
If you choose the SCHOOL Package, you are bound by the terms and conditions and rules set out by your school, in so far that if they explicitly conflict or are different to the BRHYTHMIC Terms and Conditions. your school rules will apply, so long as your school or school committee has explicitly agreed with BRHYTHMIC as to what their T&Cs are prior to lessons starting. Different schools have different terms and conditions: including lesson rates, payment terms, the notice required to cease lessons, make up lessons, notice for lessons, rules around if you are unable to attend your lessons and tutor fees paid to the school etc. BRHYTHMIC has agreements with schools and in the case where the schools’ terms and conditions are incomplete or not stated, the BRHYTHMIC terms and conditions apply.
If you choose a BRHYTHMIC Package, you are bound by BRHYTHMIC’s terms and conditions.
Can I have the School Package at home?
No. The School Package is only for lessons conducted at school and is subject to your school’s availability. If you would like lessons outside of school or your school’s schedule does not work in with your schedule, check out our BRHYTHMIC Packages.
What if I want to start lessons half way through the term?
Not a problem, you have two options:
- order one of our packages for 10 lessons and we will schedule 10 lessons before the end of the school holidays. This may mean having 2 x 30 min lessons for 5 weeks, or some additional lessons on the weekend.
- If the school holidays are too close to have 10 lessons, order a couple of INTRODUCTORY LESSONS instead, then when registrations open for the next term for lessons, we will notify you.